Shipping Policy

📦 How Long Does It Take to Receive My Order?

Orders are typically processed within 1–2 business days (excluding weekends and holidays).

1. Open-Box Products: These are carefully inspected, repackaged, and will also ship within 1–2 business days.

2. We ship from Germany, using DHL as our primary carrier. Delivery times are as follows:

  • Germany: Estimated delivery time is 1–4 business days.
  • Other European Countries: Estimated delivery time is 4–6 business days depending on the destination.

🚚 Shipping Charges

Shipping costs vary based on the destination country, package size, and weight. The exact shipping fee will be calculated and displayed at checkout.

Free Shipping on Orders Over €199
We offer free shipping for orders totaling €199 or more (after discounts and before taxes) to most European countries.

Accurate Shipping Address Required
Please provide a complete and correct physical address. If a package is returned due to an incorrect address or a delivery issue not caused by us, the buyer is responsible for reshipping and handling fees.

Refused or Undeliverable Shipments
These will not be refunded for shipping costs and will be held until reshipping fees are paid.

Shipping Restrictions
We currently only ship to European countries. We do not ship to P.O. Boxes or non-EU regions.

Customs and Import Fees
Buyers are responsible for any customs duties, import taxes, or related fees in their country.

📌 Note: Please check the shipping costs and estimated delivery times in the item description or at checkout before placing your order.

🔍 How Do I Track My Order?

Once your order is shipped, you will receive a tracking number via email. You can also log in to your account and view your order details. Use the tracking number on DHL’s website to check your delivery status.

❗ What Happens If an Item is on Backorder?

In rare cases where you haven’t received your order within the expected delivery window (Germany: 4 days / EU: 6 days), please contact us at support@kbsceilingfan.com, and we’ll assist you promptly.